Terms of Service

Last Updated 1/28/2025Contact: lunarhallow.studio@gmail.com
These terms are for non-commercial work.For commercial terms and prices, please send an email.The Client must be 18 years or older to work with the Artist.
Pricing and ToS are for personal, non-commercial use works.
Commercial use must be discussed prior to confirming the order.
The Client is encouraged to review the Artist’s gallery prior to placing an order
and understand the Artist may render the Client’s character in their own style.
The Client will receive the full resolution of the finished file
along with a smaller resolution file with a watermark for public upload.Payment
Payment can be made through Square, Stripe, or Paypal.
The Artist will send an invoice to the email associated with the agreed method.
Payment plans are only accepted for Illustrations.
The Client must pay in full within 48 hours of invoice being sent
unless otherwise discussed.
Failure to pay will result in the Client losing their slot.When Applying for a Commission
The Client must include the full specs of their commission request in the initial message.
This includes
-Type of Commission they are interested in
-Visual references of their character
-Pose/expression desired,
OR IN THE CASE OF ILLUSTRATIONS
Full details of the type of background or scene the Client desires
-Email Address to send an invoice to, if different from the email address used to make the request
If the Artist accepts the request, a verification message will be sent
along with an invoice to the provided email address.Previews & Revisions
For Chibis and Sketches
-No previews will be sent out for a quick turnaround.
-Mistakes made of the Artist’s fault will be made for free
-No other edits will be available for these types of commission.For Flat Colors and Shaded
-The Client will receive a sketch preview
-The preview must be approved before work will continue
-The Client may request revisions to be made at this time.
All revision requests must be sent in a single message and be comprehensive.
-Once the Artist completes a revision, another preview will be sent for approval.
-Up to five rounds of the revision process may be done for free.
If the Client requires more edits to be made, a fee of 5% will be charged
per each additional individual edit.
-Mistakes made of the Artist’s fault will be made for free.For Illustrations
Illustrations have a bigger scope than other commission types
As such, WIP and revisions will be discussed during the briefing of the projectCommunication
Communication through the commission process
must remain on topic, professional, and respectful.
The Client is welcome to check in on the progress of their request at any time,
however the Artist may not always be available to respond immediately.
It is recommended to allow up to 48 hours for a response before reaching out again.
While one form of communication should be used through the commission process,
if the Client does not receive a response from the Artist within a business week,
it is encouraged to reach out through other platforms.Rights
Artist’s rights
-The Artist reserves the right to decline any commission request.
-The Artist retains all copyrights and moral rights to the finished artwork
-The Artist does not claim any right to the Client’s character itself, only the artwork.
-The Artist may reuse unapproved WIPs for future works.Client’s rights
-The Client may upload the watermarked file to their personal galleries
-The Client may use the artwork as an icon, banner, print for display,
or in other non-commercial ways.
-The Client otherwise may not trace, claim, or commercially redistribute the final work.
-The Client may not use the work in the minting or promotion of NFTs.
-The Client may not use the work to train AI image generation
-The Client may not publicly upload the full resolution file.
-The Client must provide credit in the form of a link back to
the Artist’s gallery when publicly uploading any file.Private commissions are available at an additional 50% fee.
Rights exchange may be discussed at a higher licensing fee.Cancellations
If the Client cancels the commission, the refund policy is as follows
-Prior to any work being started, 100% refund will be given.
-After work has been started, a refund will be made based on the percentage
of work not yet completed.
-If the work has been completed, no refund will be provided.
If the Artist must cancel the commission, 100% refund will be given no matter
how much progress has been made.
The Artist reserves the right to cancel and refund for any reason,
and does not need to provide that reason.
If the Artist is unable to reach the client for at least a month and a reasonable
effort is made to do so, the Artist will cancel and fully refund the commission.
Refunds are to be issued by the Artist. Chargebacks and disputes will result
in the Client being blacklisted from further work.Violation of any or all of these terms will result in the Client being blacklisted from further work.